Alert        Due by the COVID-19 pandemic we offer a 7-day grace time extension to anyone who requests it, for more infos write the code COVID-19 to the help bot that is on bottom right.

Refund Policy


Here you can find our Refund Policy

Returns and Refunds Policy


  • We issue refunds for digital products within 72 hours of the original purchase of the product.

  • We provide refund only if the customer has not received the product suspension for proven violations of the terms of service. In the event that there are the requirements to apply for reimbursement, our team will contact you to verify your information by requiring also a copy of the identity card of your country or a copy of a clearly visible identification document..

  • The reimbursement must be requested by opening tickets in the customer to the commercial section and specifying the service to be refunded.

  • We recommend contacting us for assistance if you experience any issues receiving or using our products.



  • Contact us


  • If you have any questions about our Returns and Refunds Policy, please contact us:


  • By phone number: +441173252721

    By email: returns@lowhosting.org